COVID 19 Internal Protocol
Responsible collaborator contact
José Pedro Pinto: +351 926 771 744
This COVID-19 Internal Protocol and Contingency Plan consists of a set of information and measures to prevent the contagion of Covid-19 both for guests and for employees in order to ensure the safety and comfort of all.
There will always be an employee responsible for initiating the procedures in case of suspected infection, who will accompany the person with symptoms to the isolation space, provide the necessary assistance and contact the national health service through the SNS 24 line.
ON THE PREMISES
Signaling and Information
We guarantee that our guests are aware of and have access to this Internal Protocol regarding the COVID-19 coronavirus outbreak on our website: https://www.tripall.pt/en/2027280/covid19.
We provide information on how our guests can comply with basic infection prevention and control precautions in relation to the COVID-19 coronavirus outbreak.
Washing and disinfection, in accordance with the present internal protocol, of the surfaces where employees and guests circulate, ensuring the control and prevention of infections and resistance to antimicrobials.
Air renovation of rooms and enclosed spaces is done regularly.
Daily cleaning of surfaces and objects in common use (including handrails, light switches, door handles, cabinet handles).
Wet cleaning is preferred over dry cleaning and vacuuming.
Employees put on protective equipment before entering each apartment.
All employees will be equipped with PPE such as disposable apron, mask and gloves.
Employees disinfect bathrooms, with particular attention to taps, bathtub handles and countertops.
Cleaning and disinfection of objects that are frequently touched, such as handles, handrails, switches, door handles, remote control equipment, etc., is enhanced.
The buckets and mops for the floor and some cleaning cloths are usually reusable in that sense, their disinfection is guaranteed at the end of each use.
Differentiation of cleaning equipment for apartments and common areas.
The hygiene and disinfection records follow the forms and procedures established by the responsible cleaning and disinfection company subcontracted for the purpose.
Adequacy of accommodation units
The removal of bed linen and towels is done without shaking or shaking it, rolling it outwards, without touching the body and transporting it directly to the washing machine.
Washing separately at the machine and at high temperatures of the bed linen / towels (about 60ºC).
Dispensers of alcohol-based antiseptic solution or alcohol-based solution near the entry / exit points, and whenever applicable by floor, and common sanitary facilities.
Liquid soap for hand washing and paper towels in all sanitary facilities.
All Employees received information and / or specific training on:
Internal protocol for the COVID-19 coronavirus outbreak.
How to comply with basic infection prevention and control precautions for the COVID-19 coronavirus outbreak, including the procedures:
hand hygiene: wash your hands frequently with soap and water for at least 20 seconds or use hand sanitizer that has at least 70º of alcohol, covering all surfaces of the hands and rubbing them until they are dry.
respiratory label: coughing or sneezing into the flared forearm or using a tissue, which should then be immediately thrown away; hand hygiene always after coughing or sneezing and after blowing; avoid touching the eyes, nose and mouth with your hands.
social conduct: minimize contact between workers and between them and guests, avoiding (when possible) close contact, handshakes, kisses, shared jobs, face-to-face meetings and sharing of food, utensils, glasses and towels.
How to comply with daily self-monitoring to assess fever, check for cough or difficulty breathing.
How to comply with the guidelines of the Directorate-General for Health for cleaning surfaces and treating clothes in establishments.
Equipment - Personal protection
There is a sufficient number for all employees.
The employees' uniform is washed separately in the machine and at high temperatures (around 60ºC).
Appointment of employee in charge
An employee is responsible for initiating the procedures in case of suspected infection (accompanying the person with symptoms to the isolation space, providing the necessary assistance and contacting the national health service).
Daily self-monitoring to assess fever, cough or difficulty breathing.
Stock of cleaning and sanitizing materials
Stock of cleaning materials for single use proportional to the dimensions of the project, including cleaning wipes for single use moistened with disinfectant, bleach and alcohol at 70º.
Dispensers or refills of alcohol-based antiseptic solution or alcohol-based solution.
Waste container with non-manual opening and plastic bag.
Hand washing equipment or refills with liquid soap and paper towels.
Equipment - Personal protection
Personal protective equipment is available to all guests (maximum capacity of the establishment), upon payment: mask, gloves and alcohol gel, in the form of a kit.
There is no Check In or Check Out in person, to protect guests and employees. Guests can enter their apartments via code or via app on their own mobile phone.
Employees are provided with the necessary information to inform guests about the establishment's policy in terms of established preventive measures or other services that guests may need (for example, medical and pharmaceutical services available in the area).
Guests with respiratory symptoms are advised to stay in their rooms until they are seen by an attending physician, as well as to provide basic hygiene recommendations when asked.
PROCEDURES IN CASE OF SUSPECTED INFECTION
The responsible employee must suggest to the suspect of infection the confinement in his apartment, provide the necessary assistance and contact the National Health Service.
The ideal place for defined isolation is the accommodation unit where the client is staying or another, in the same building, to be indicated by the responsible employee. After the case is confirmed by the Local Health Services, the “Isolation KIT” will be placed in the apartment.
The “Isolation KIT” consists of surgical masks, disposable gloves, thermometer, waste bags, bags for collecting used clothes, water and some non-perishable foods.
Each apartment has natural ventilation, has smooth and washable coverings, bathrooms with autonomous waste containers and stock of cleaning materials.
All costs arising from an eventual extension of the stay will be charged to the client in isolation, as well as any costs of relocation of future guests who, for this reason, cannot take advantage of the reserved accommodation.
ACTION PLAN IN CASE OF SUSPICION OF GUESTS
The responsible employee gives the guest (suspected case COVID-19) a surgical mask, as long as their clinical condition allows it. The mask must be put on by the patient himself.
The responsible employee puts the guest in isolation in his apartment and keeps himself at a distance.
The responsible employee immediately contacts the Health line 24 (808 24 24 24).
After evaluation, if the SNS 24 validates the suspicion:
DGS activates the defined protocol, initiating epidemiological investigation and contact management.
The sick guest remains in the isolation area (with a surgical mask, as long as their clinical condition permits), until the arrival of the team from the National Institute of Medical Emergency (INEM), activated by the DGS, which ensures transportation to the Hospital de reference.
Access by other guests or employees to the isolation area is forbidden (except for employees designated to provide assistance).
The responsible employee distributes the appropriate PPE's (gloves, masks, disposable gowns) to the people involved.
The isolation area is closed until the decontamination is validated (cleaning and disinfection).
The responsible employee supplies the “Isolation KIT”.
The responsible employee informs all other guests and employees who have been in contact with the infected person, to keep vigilance and warn in case of suspicious signs or symptoms.
PROCEDURES IN CASE OF SUSPECTED EMPLOYEE INFECTION
Any employee with signs and symptoms of COVID-19, informs the direct manager (preferably by telephone).
Given the company's operational characteristics, the essence of which is the mobility of employees between the various managed accommodations and because it is not physically possible to have an exclusive isolation area for employees in the accommodations we manage, the employee must immediately go to his residence.
The sick employee (suspected case of COVID-19) already in the isolation area, contacts the SNS 24 (808 24 24 24).
After evaluation, if the SNS 24 validates the suspicion:
DGS activates INEM, initiating epidemiological research and contact management;
The sick employee must remain in the isolation area (with a surgical mask, as long as their clinical condition permits), until the arrival of the team from the National Institute of Medical Emergency (INEM), activated by DGS, which ensures transportation to the Hospital of reference;
Access by other employees to the “isolation” area is prohibited (except for employees designated to provide assistance);
The “isolation” area must be closed until the decontamination is validated (cleaning and disinfection).
DECONTAMINATION OF THE INSULATION PLACE
The decontamination of the isolation area whenever there are positive cases of infection and reinforcement of cleaning and disinfection whenever there are patients suspected of being infected, especially on surfaces frequently handled and most used by the same, as indicated by the Directorate-General for Health:
In particular with the reinforcement of cleaning with R2 and disinfected with Hydrogen Peroxide in the common areas, “isolation” area and dishes used by the sick guest.
The storage of waste produced by patients suspected of infection in a plastic bag that, after being closed (eg with a clamp), must be segregated and sent to a licensed operator for the management of hospital waste with biological risk.